Road Runner High Speed Online FAQ's

Frequently Asked Questions about Road Runner High Speed Online.

1. Does Road Runner High Speed Online offer dial up service?

Yes, dialup access is included with Road Runner High Speed Online.

2. Does Road Runner High Speed Online offer parental controls?

Yes, Road Runner High Speed Online provides the Computer Associates EZ Armor Security Software® complete with Anti-Spam, Anti-Virus protection, Firewall protection, On-Off Parental Controls, product upgrades and updates, and web support at no additional charge.

3. How fast is Road Runner High Speed Online?

Road Runner High Speed Online offers 5 Mbps Download and up to 512 Kbps upload.

4. How many email accounts are included with Road Runner High Speed Internet?

Road Runner High Speed Online includes 5 email accounts.

5. Can I buy a modem from Road Runner High Speed Online?

No, Road Runner provides a modem at no charge but you also may purchase your own DOCSIS compatible modem to use with Road Runner High Speed Internet.

6. Can I choose my own username and email address?

You will be instructed on how to create your username, email address and password during the installation process.

7. How much web space does Road Runner High Speed Online include?

Road Runner High Speed Online includes up to 5 MB of personal Web space.

8. Does Road Runner High Speed Online charge for Technical Support?

Free Technical Support is available 24 hours a day.

9. How many computers can I network together?

The standard Road Runner Residential Service is designed for single-computer configurations. You are able to connect multiple computers to a single cable modem with the use of a router or gateway, however, customer installed hardware will not be supported. For supported solutions Road Runner offers a technician installed networking. There's no expensive equipment to purchase and technical support will be available should you ever require assistance.

10. How do I select Road Runner High Speed Online Networking option?

Within 48 hours of placing your order online a Road Runner representative will contact you for specifics on your hardware needs as well as to schedule a professional installation should you require one.

11. Can I get a static IP address with Road Runner High Speed Online?

Yes, please contact Road Runner Business at 1-866-772-4948.

12. Can I take advantage of this promotion at a business address?

No, that requires a business account and business pricing. Please contact Road Runner Business at 1-866-772-4948.

13. Will Vonage or any other Voice Over IP Service (VoIP) work with Road Runner?

Yes, Vonage (or any other VoIP provider) will work with Road Runner High Speed Online. For more detailed information contact your VoIP provider for technical assistance.

14. Do I need an Internet service provider like AOL in addition to the Road Runner High Speed Online?

No, Road Runner High Speed Online is an all inclusive Internet service provider.

15. What happens if I move?

Please check http://roadrunner.highspeed.com for Road Runner availability for your new location. If Road Runner High Speed Online is not available in your area you may cancel your service without penalty.

16. What is a NIC card?

A NIC (or "NICK") card is a network interface, or is also known as an "Ethernet Adapter" that is on the back panel of the computer and connects to the cable modem. Most computers sold in the last 5 years have them pre-installed.

17. What does a modem do?

A cable modem is a device that is needed for your computer to communicate at high speeds with the Internet.

18. Can I keep my current (Yahoo, Hotmail, Google etc. email address?

Yes, ordering Road Runner High Speed Online will not affect your web mail account.

19. Can I use a Macintosh computer with Road Runner High Speed Online?

Yes, Road Runner supports Macintosh computers with the following minimum requirements.

OS X 10.2 and above PowerPC Processor (G3 recommended) 32 MB physical RAM with Virtual Memory set to at least 40 MB (64 MB recommended) 300 MB (500 MB recommended), Ethernet card with RJ45 connector, Open slot, or USB Port (Best Effort) Internet Explorer 5.x Safari 1.x CD-ROM drive required, sound card and speakers recommended, 16-bit color required - 32-bit recommended.

20. Can I watch TV and use Road Runner High Speed Online at the same time?

Yes, your cable television and high speed Internet signals will not affect each other. Occasionally, homes with more than 4 active televisions may experience signal strength issues. Road Runner can install a signal booster if necessary to ensure picture quality is not a problem for you.

21. Is Road Runner High Speed Online compatible with Sony PlayStation?

Yes, Road Runner High Speed Online can be connected directly to a Sony PlayStation unit. Road Runner will support the connection as if it were connected to a computer. Road Runner will not support any issues related specifically to the Sony PlayStation unit.

For pricing and availability of Road Runner High Speed Online Internet Access in your area, please enter your home telephone number in the Start Here box above.